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Dear Kelly, First and foremost, we would like to thank you for choosing Excellence Oyster Bay as your vacation destination and for taking the time to bring your discontent to our attention. However, similar to other reviews, we booked our trip to Oyster Bay in August and while Covid exists, as recent as two weeks ago, the site showed that the resort re-opened at the time of our new booking. Excellence Oyster Bay is a luxurious all-inclusive within a unique idyllic setting. I just did not find this to be very fair. This hotel is by far a favorite of mine!. See 2,855 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of 8 hotels in Falmouth and rated 4.5 of 5 at Tripadvisor. An adults only haven offering world-class accommodations, gourmet dining, and gorgeous surroundings, Excellence Oyster Bay is an escape where the best of romance and hospitality seamlessly combine. The newest resort in The Excellence Collection. Please, rest assured that we are doing our very best to handle the high volume of requests, but we must humbly ask for your patience during this time while we make our way through the queue. No phone call. white sand beach. Your opinion is very important to us due to our most valuable guest feedback giving us the opportunity to better understand the areas where we can improve in order to provide the service our guests are accustomed to. Which is fine as it is the right thing to do. Please, receive our warmest regards from The Excellence Collection. We are very sorry to read that you did not receive a refund yet. I booked a 2 week stay for the end of September in July when the hotel was still taking bookings. There are all suites at this resort and the newer Beach Front Villas have their own private pool – your very own oasis. Waited a couple of weeks and nothing. Yes, free parking is available to guests. Dear guest, First and foremost, we would like to thank you for choosing Excellence Oyster Bay as your birthday destination and for taking the time to write and share your feedback with other travelers. We had a lovely stay at the excellence playa Mujeres So we rebooked to go to Oysterbay first part of September. Dear guest, Thank you for for taking the time to bring your discontent to our attention. We stayed in a Beach House, which was amazing, pretty private (walls a little thin, and you can hear neighbors if you are both on the balconies…but that is expected of any hotel, etc. Excellence Oyster Bay is a pretty perfect Caribbean getaway if you ask me. Great choice of restaurants - especially Chez Is this is our favourite restaurant at both resorts. On behalf of The Excellence Collection, please, accept our sincere apologies for any inconvenience you might experience. We were SO excited! Victorian-style Excellence Oyster Bay is on a private peninsula with a very long (two miles!) Still waiting…. This was our Honeymoon and it was just perfect. I lived in Dubai for many and have experienced some impressive hotels there but this place is up there with them all. Totally unacceptable! November 16, 2020: we booked our week-long stay (Dec 29-Jan 5) at Excellence Oyster Bay. Yes, dry cleaning and laundry service are offered to guests. Please, receive our warmest regards from The Excellence Collection. Excellence Oyster Bay review from Victoria: We cannot express how beautiful the property was, the interior design, the pools and restaurants are all so gorgeous. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. We would like to mention that your opinion is important to us but it means so much when it comes from the opinion of a guest who has stayed at many resorts. My issue is that I had a reservation at the Excellebce oyster bay for July 12 for two weeks. Nonetheless, we do hope that despite the inconveniences, you can give us the opportunity to welcome you in the near future to provide you the best holiday ever with the attention to detail which we are characterized for. The representative casually said, "oh yeah, Oyster Bay is closed." I'm totally baffled by the service and lack of communication for a "luxury" resort. The white sandy beaches, the huge rooms, the amazing staff. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. Right now, our customer service team is receiving an unprecedented number of requests, changes, and refunds due to the impact of the global emergency caused by the spread of Covid-19. We appreciate all your comments that will certainly encourage other readers to stay with us and we look forward to seeing you back soon. I called customer service to gather more information and the service was just appalling. Dear guest, First and foremost, we would like to thank you for choosing Excellence Oyster Bay as host of your holiday destination and for taking the time to share this review with the TripAdvisor community. Prices are calculated as of 30/11/2020 based on a check-in date of 13/12/2020. Located just 30 minutes from the international airport, Excellence Oyster Bay is among Jamaica’s finest All Inclusive resorts. After some research we found your reservation as it was not under your name. Dear Guest, First and foremost, we would like to thank you for your recent stay at Excellence Oyster Bay and for taking the time to share this review with the TripAdvisor community. Well upon checking back in last week, I was shocked and really mad that the date of re-opening was extended. Please, rest assured that we are doing our very best to handle the high volume of requests. Luxury and fine dining for our Birthdays! See 2,855 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of 8 hotels in Falmouth and rated 4.5 of 5 at Tripadvisor. Although it was a. busy time of year the resort absorbed the numbers very well. Which popular attractions are close to Excellence Oyster Bay? Having holidayed at the Excellence Riviera Maya on 7 or 8 occasions in the past and really enjoyed ourselves. They were so attentive and fit us in even though they had no availability for the day. I emailed the hotel a couple of times and got a reply to say I would be refunded. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. Over the past 5 years, my wife and I have been regular Excellence users, having stayed at Playa Majures 3 times and recently in the DR at El Carmen. Further more, no one has yet to call me to apologize for no communication. We are fully aware of food quality is one of the major important aspects for our guests to make feel them comfortable, and as a luxurious all-inclusive resort, our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, just as the attitude of our staff is intended to exceed our guests’ highest expectations going above and beyond in order to provide them with an outstanding service. Almost a month now of waiting and no responses. Book Excellence Oyster Bay, Falmouth on Tripadvisor: See 2,855 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of … Please see our partners for more details. Imagine not feeling like a second class citizen when wanting to use a lounger/ cabana by the beach just because you didnt get a club class room! Everything was on a par with the ERM - the staff were absolutely first class. Are any cleaning services offered at Excellence Oyster Bay? Tucked away in its own private corner of paradise, the Excellence Oyster Bay is one of northern Jamaica's nicest all-inclusive resorts. please don't book any flights in anticipation to staying. Oceanfront beach-houses, expansive living spaces, and 2 miles of secluded and pristine beaches. Own or manage this property? We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. We will never book with Excellence again. Adrine Theresa latoya and Melanie gave us the best service at the spa. Please, receive our warmest regards from The Excellence Collection. Unfortunately due to COVID the hotel was closed (completely understandable). We promise to congratulate the staff you named on your behalf for their contribution to your wonderful experience whilst in our property. Claim your listing for free to respond to reviews, update your profile and much more. We truly hope to have the opportunity to welcome you back in the near future and reinstate your confidence in our service. But after almost 2 months I’m still waiting for my refund of $5904. Claim your listing for free to respond to reviews, update your profile and much more. No email. During this period, our customer service team has been receiving an unprecedented number of requests, changes, and refunds due to the impact of the global emergency caused by the spread of Covid-19. Winston was amazing and so personable at the excellence bar. Book Excellence Oyster Bay, Falmouth on Tripadvisor: See 2,854 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of … first I have to say I love the excellence brand resorts. Luckily, I was able to cancel our flights. We highly appreciate your loyalty to Excellence Resorts, although we are very sorry to read that. The hotel NEVER notified me! Oyster Bay Peninsula Coopers Pen Coopers Pen, Trelawny, Falmouth Jamaica, All linens sanitized in high-temperature wash, Face masks required for staff in public areas, Hand sanitizer available to guests & staff. BEWARE OF THIS HOTEL! Please see our partners for more details. Excellence Oyster Bay: Shame On You Excellence Group - See 2 854 traveller reviews, 3,364 candid photos, and great deals for Excellence Oyster Bay at Tripadvisor. The Martini bar was an experience, the ambiance and the food!!! Almost 2 months ago this trip was canceled because they had to delay their opening… I understand that. Oyster Bay Peninsula Coopers Pen Coopers Pen, Trelawny, Falmouth Jamaica, All linens sanitized in high-temperature wash, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, Beware this hotel chain is intentionally defrauding guests for their money by taking reservations while knowingly pushing back hotel closures. 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