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All you want to know about Virgin Holiday Complaints Telephone Number. If you're flying with Virgin Atlantic and you want to request seat numbers, just follow the link below. Be our pen pal. Our local teams will do their best to quickly resolve any issues, with support from the UK where needed: For booking details and contact info, even offline  download the app from App Store or Play store. Our customer service team is extremely busy at the moment due to the current circumstances and we aim to respond as quickly as we can. If you're travelling with any other airline, please contact them directly. Time Limits for Virgin Holidays Complaints. Go get it. More information is available here. Voice your opinion today and hear what 1129 customers have already said. Yes, we had a few problems and complaints on a Virgin Holiday a couple of years ago and when we returned home and complained we recieved £150 voucher from Virgin Holidays and £200 voucher from Virgin Atlantic so definately worth putting your complaint down in writing! TRAVEL AWARE – STAYING SAFE AND HEALTHY ABROAD For more details, see our cookie policy. Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates. However having cancelled my holiday back in June they promised me a refund within 120 days. Please keep your letter concise and to the point. For the latest travel advice from the Foreign, Commonwealth and Development Office including security and local laws, plus passport and visa information please visit www.gov.uk/travelaware and follow @FCDOtravelGovUK and facebook.com/fcdotravel. In the meantime check out our FAQs to see if this can help answer any immediate questions. Keep informed of current travel health news by visiting www.travelhealthpro.org.uk  | Read 81-100 Reviews out of 1,129. West Sussex Find them from our full list of Virgin companies and visit their own website for relevant contact details. RH10 9DF, Virgin Holidays Limited. We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Holidays website. Looking for inspiration? Reach us on social. Complaint against Virgin Holidays We booked a 10 night holiday for January 2017, as a 40th wedding anniversary trip. Old school ways. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking. 8,641 were here. For the latest information on Covid-19 you can check our FAQs here.​. We continue to review this and working to open up these options to more customers. Please choose an option below. We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. As you can imagine, we're working hard to help all of our customers who have been impacted by Covid-19 (Coronavirus). Sales team: 0344 472 9646. You can use this Virgin Holidays contact number to speak with a member of their very helpful customer service team. By continuing to browse the site you are agreeing to our use of cookies. Virgin Holidays said that Mr and Mrs Fox's refund was in a queue. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel. Useful. I’m waiting for a refund on my cancelled holiday. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Holidays website. It is, isn’t it. Email: customer.care@fly.virgin.com. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. We continue to work remotely and are currently able to resolve queries via email and social media. Is my holiday still going ahead as planned? Find them from our full list of Virgin companies and visit their own website for relevant contact details. We had an issue with them some years ago regarding lost luggage and at they were shocking then and we had never used them since. Hilarious! Looking for inspiration? With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Find a Virgin company. #SeizeTheHoliday. We appreciate you taking the time to help us improve what we do and we're really sorry that things haven't gone according to plan. Virgin customer Jane Coneley, from Nottingham, wrote in the Facebook group that she is still owed £42,517 for a once-in-a-life-time holiday to the US. Be part of the conversation on our latest ventures. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. Reviews from Virgin Holidays employees about Virgin Holidays culture, salaries, benefits, work-life balance, management, job security, and more. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. Virgin Holidays Ltd. If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. At Virgin Holidays we're passionate about making holidays perfect - we want everyone who travels with us to get back to their very best. #SeizeTheHoliday. The Foreign, Commonwealth and Development Office and National Travel Health Network and Centre have up to date advice on staying safe and healthy abroad. Reply. We will try to respond to your email within 24 hours. Your next holiday is only a click away - our website has thousands of options ready to book. If you’d like to talk to us about your complaint, which is regarding a flight you’ve already taken, you can call us on 0344 873 7747, in the UK. Or, 1 800 496 6661 if calling from the US. You can call our team on 0344 472 9499 who can look at options for you. Virgin Holidays Customer Service Contact Numbers To contact a member of the Virgin Holidays Customer Service Team quickly, use the following phone number 0845 682 0179. Yes, we had a few problems and complaints on a Virgin Holiday a couple of years ago and when we returned home and complained we recieved £150 voucher from Virgin Holidays and £200 voucher from Virgin Atlantic so definately worth putting your complaint down in writing! You might also find the answer you’re looking for by checking our FAQs. Keep an eye on your email for the latest special offers from us. You can also log into Manage my booking to find the details there. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to the ATOL website at www.caa.co.uk. Log in to Manage my booking where you can message us about your options or you can give us a call. Please have to hand your booking reference and flight … But if you need more help, just give us a call on 0344 472 9646. Share. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. It's a good idea to have your booking reference handy when you contact us, so we can find your details as quickly as possible. News & Advice. New to travelling or just want to check you've ticked all the boxes? You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels. CUSTOMER SERVICE TEAM - BEFORE YOU GO. Like Like. If you're back at home, then this is the best ways to reach the right team: Customer Care, Travel firms are cancelling holidays but refusing to give cash refunds. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel. If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646. If you visit the homepage of Virgin Holidays you will also find their local rate number.. Our story; The Virgin Atlantic blog; Media centre; Annual reports; Careers; Our story; The Virgin Atlantic blog; Media centre; Annual reports; Careers; Support Support. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel. A queue contact Customer support ; Complaints ; at Virgin Holidays far one of staff. Financial expert also issues a key warning we 're working hard to help you book your next holiday up options. And information can be arranged whilst rebooking or afterwards in Manage my booking where can. Up to your expectations, then we 'll do everything we can refusing to cash... Refund was in a bid to get their Money back Holidays Ltd the VHQ, Fleming,... 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